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Return Policies & Procedures
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Standard Return Policy
Return for refund is allowed within 30 days (Unless another return policy is indicated).
Defective products can be returned for warranty service within warranty period. ( Please note that warranty only covers manufacturing and quality defects! Any physical damage caused by user is not covered by warranty.)
Customers outside USA are responsible for all shipping cost, including returning and receiving products for warranty service. Customers in USA are responsible for all shipping cost of returning products for warranty service.
All returns require an RMA (Return Merchandise Authorization) number, to get RMA#, please :
Submit a Return Request online.
1. Return for refund:
All refund returns must be within 30 days of the invoice date. Thereafter, all sales are final.
Shipping charges are non-refundable and customers are responsible for the cost of shipping returned merchandise to BiXPower.All refund returns must be in as new condition. A 15%-20% restock fee may be charged for refund returns if return items are not in original factory cartons with all of the original packing materials. All miscellaneous materials (such as manuals, accessories and cables) must be included or you will be billed for the missing parts accordingly.
Computer systems (both desktop and laptop computer systems) are not refundable.
All unopened software may be returned for exchange within 30 days of invoice date. All opened software cannot be returned for any reason.
We are not responsible for you ordering the wrong product(s). We do not guarantee that products sold are defect free or 100% compatible to each other or with existing parts. All refusals will be credited minus the freight charges.
All refund credits will be made back to the original payment funding source. For example, an order paid via Credit Card will be issued a Refund to the account for the Card that was used to fund the order. An order paid via PayPal will be issued a Refund to the original PayPal account.
Special orders are not returnable. All orders over US$1000 is considered as special orders
2. Return for warranty service:
Defective products under warranty can be returned for repair or replacement. Please note that warranty only covers manufacturing and quality defects! Any physical damage caused by user is not covered by warranty.
All warranty return products must be under warranty.
Returns must be shipped freight prepaid. Any return sent back freight collect will be refused.
Return authorization must be received within 15 business days from the date of the RMA or the return will be refused.
All replacement items will be shipped after we have receive and process your defective return.
Warranty does not cover any shipping cost. Customers outside USA are responsible for all shipping cost, including returning and receiving products for warranty service. Customers in USA are responsible for all shipping cost of returning products for warranty service.
3. Other policies:
If a package arrives damaged, please refuse the package and report to us as soon as possible. BiXPower is not responsible for any shipping company's error during transit or the resulting damage or loss of value, time, profit or money.
BiXPower is not responsible for any damage or loss of time, profit or money as a result of using products purchased from BiXPower, or web site surfing, or being advised by phones and e-mails. Defective Products:
Any damages arising from a defective product to be limited to a refund of the purchase price only. Defective items will be replaced with either a repaired or refurbished unit (even for DOA's). If no replacement unit is available within 30 days, we will issue a refund credit back to the original payment methods
Customers are responsible for the cost of shipping returned merchandise to BiXPower with the exception of orders incorrectly shipped by BiXPower.
This is our Standard Return Policy. Unless another return policy is indicated , products sold by BiXPower.com are covered by this Standard Return Policy. Merchandise under this Standard Return Policy may be returned a) within 30 days of the original invoice date for a refund, or b) within one year of the original invoice date for warranty service. All returns require an RMA (Return Merchandise Authorization) number. All items returned for a refund are subject to a 15% restocking fee.
Many manufacturers offer additional factory coverage. With regard to such, you should contact the manufacturer of your item directly for information regarding eligibility and specific Terms and Conditions.
Returns procedures:
You need get a RMA number first before shipping back products to BiXPower.com. No return will be accepted without a return merchandise authorization (RMA) number.
To request a RMA number, please click on Return Request , fill the form, and we issue the RMA number to you after review request.
RMA numbers are valid for ten business days after issue. Your RMA number(s) must appear clearly on the shipping label of the return shipment. Affix a label to the box: PLEASE DO NOT MARK THE BOX ITSELF IN ANY WAY.
In the case of any product(s) returned for any reason, the returned item(s) must be 100% complete, in original and re-salable condition, with all packaging, manuals, registration card(s), accessories and software. We reserve the right to refuse a return on any product that does not meet these requirements.
BiXPower.com does not guarantee that products sold are defect free or 100% compatible to each other or with existing parts. Shipping charges are not refundable, with the exception of orders incorrectly shipped by BiXPower.com.
To request a RMA number now, please click on Return Request
